Frequently Asked Questions FAQs
Get answers to the most frequently asked questions related to NYC Health + Hospitals’ virtual urgent care.
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ExpressCare can help you get COVID-19 therapeutics today. We’re here 24/7 to help you with your health needs.
Get answers to the most frequently asked questions related to NYC Health + Hospitals’ virtual urgent care.
Virtual ExpressCare is available 24 hours a day, seven days a week. You can also receive care at a NYC Health + Hospitals in-person center.
Anyone. For Virtual ExpressCare, you must be in New York State at the time of the visit.
ExpressCare is really easy to use and works best on fast and stable internet connections like Wi-Fi or LTE. Please make sure to have your video-enabled iPhone, iPad or Android device for these steps. We also need you to be in a safe and quiet indoor location before starting. ExpressCare works best on Safari, Chrome, and Edge.
All ExpressCare telehealth visits take place over a secure line, and your privacy is assured.
A support hero can help you sign up for MyChart, NYC Health + Hospitals’ secure patient portal. If you already have MyChart, you can sign-in to your account. MyChart allows you to:
To learn more about MyChart, visit https://epicmychart.nychhc.org/MyChart/
Yes. It is really important to wait in the waiting room in your browser. Otherwise, ExpressCare may lose microphone and video permissions from your device and ExpressCare provider or staff will be unable to hear or see you. If this happens, please wait for ExpressCare provider or staff to reconnect with you. You should see a text message or email to enter a video visit or you may receive a phone call.
Please wait for ExpressCare provider or staff to reconnect with you. They will send you a text message to reconnect and enter into a video visit. If you do not click on this link, you will a phone call to the phone number of your choice.
Yes. With Virtual ExpressCare, you can visit expresscare.nyc to pick a time that is most convenient for you to talk to a provider. After you pick your time, you will receive a follow-up email or text message on instructions on how to enter a waiting room and connect with an ExpressCare provider. If you need to re-schedule, please do so using the link in the same email or text message.
Once you sign up for NYC Care, you can use ExpressCare and you will pay for the service based on reduced rates determined by your family size and income.
Yes. NYC Health + Hospitals will not be denied health care services at ExpressCare if you do not have health insurance.
ExpressCare accepts all major credit cards if you have any out of pocket expenses. You can also pay bills through MyChart.
ExpressCare accepts most insurance plans. Please refer to the How it Works page for a list of qualifying insurance plans.
ExpressCare Urgent Care is a service that allows you to speak with a provider about common health issues that are not emergencies from the comfort of your own home.
We treat common health issues that are not emergencies. Examples include:
You should NOT use ExpressCare if you are experiencing a medical emergency. In the event of a medical emergency, please call 911.
Yes. Current ExpressCare sites are listed on the Our Locations. You can always walk in for care at ExpressCare and our sites can offer on-site laboratory, radiology and imaging services.
Yes. We need your parent to start the visit with ExpressCare. You can help them and they can ask us to invite you to the visit as needed.
Yes. We treat all ages. We ask that the child’s parent or guardian is with them.
ExpressCare providers can prescribe medications. ExpressCare providers do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs that may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by ExpressCare providers.
Yes, however, any prescription of antibiotics must be accurate and professional. We understand the negative consequences that may result from over-prescribing, and thus our providers will only write prescriptions based on their best clinical judgement.
ExpressCare does not dispense prescription drugs. If ExpressCare provider prescribes medication, it is submitted electronically or by phone to the pharmacy of your choice.
ExpressCare Behavioral Health is a service that allows you to speak to a provider about common mental, emotional and behavioral health issues from the comfort of your own home.
A typical ExpressCare Behavioral Health visit is 45 minutes long.
The provider will evaluate you and decide with you the best treatment for your needs. After completing treatment, the provider will offer follow-up services as needed, which could include medication management and other ongoing services to support your overall wellness and quality of life.
Patients can expect to have 6-7 visits, however your provider may recommend more or fewer visit depending on your specific needs
