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ExpressCare can help you get COVID-19 therapeutics today. We’re here 24/7 to help you with your health needs.

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Frequently Asked Questions FAQs

Get answers to the most frequently asked questions related to NYC Health + Hospitals’ virtual urgent care.

Paying for ExpressCare

I have NYC Care. Can I use ExpressCare?

Once you sign up for NYC Care, you can use ExpressCare and you will pay for the service based on reduced rates determined by your family size and income.

I do not have health insurance. Can I still use ExpressCare?

Yes. NYC Health + Hospitals will not be denied health care services at ExpressCare if you do not have health insurance.

  • We can help you enroll in health insurance
  • If you do not qualify or cannot afford health insurance, we can help you sign up for NYC Care, our health care access program.
How do I pay for ExpressCare?

ExpressCare accepts all major credit cards if you have any out of pocket expenses.  You can also pay bills through MyChart.

How do I know if I have access to ExpressCare?

ExpressCare accepts most insurance plans.  Please refer to the How it Works page for a list of qualifying insurance plans.

ExpressCare Urgent Care

What is ExpressCare Urgent Care?

ExpressCare Urgent Care is a service that allows you to speak with a provider about common health issues that are not emergencies from the comfort of your own home.

How does ExpressCare Urgent Care work?
  • With Virtual ExpressCare you can expect to wait 5 minutes to see a provider and a typical visit is between 8-12 minutes long.  
  • The provider will assess you and advise you on what to do next to get healthy.
What do we treat at ExpressCare?

We treat common health issues that are not emergencies. Examples include:

  • COVID-19
  • Cold symptoms
  • Flu symptoms
  • Sinus infections
  • Sore throats
  • Allergies
  • Asthma
  • Minor cuts or burns
  • Minor pains, sprains or strains
  • Urinary tract infection
  • Sexually transmitted diseases
  • Upset stomach or diarrhea
  • Other non-emergencies
Can ExpressCare handle emergency situations?

You should NOT use ExpressCare if you are experiencing a medical emergency. In the event of a medical emergency, please call 911.

Can I go to an ExpressCare location near me?

Yes. Current ExpressCare sites are listed on the Our Locations.  You can always walk in for care at ExpressCare and our sites can offer on-site laboratory, radiology and imaging services.

Can you treat my older parent?

Yes. We need your parent to start the visit with ExpressCare.  You can help them and they can ask us to invite you to the visit as needed.

Can my children be treated in virtual ExpressCare?

Yes. We treat all ages. We ask that the child’s parent or guardian is with them.

Can I get a prescription?

ExpressCare providers can prescribe medications. ExpressCare providers do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs that may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by ExpressCare providers.

Can you prescribe antibiotics?

Yes, however, any prescription of antibiotics must be accurate and professional. We understand the negative consequences that may result from over-prescribing, and thus our providers will only write prescriptions based on their best clinical judgement.

How are prescriptions sent to the pharmacy?

ExpressCare does not dispense prescription drugs. If ExpressCare provider prescribes medication, it is submitted electronically or by phone to the pharmacy of your choice.

ExpressCare Behavioral Health

What is ExpressCare Behavioral Health?

ExpressCare Behavioral Health is a service that allows you to speak to a provider about common mental, emotional and behavioral health issues from the comfort of your own home.

How does ExpressCare Behavioral Health work?

A typical ExpressCare Behavioral Health visit is 45 minutes long.

The provider will evaluate you and decide with you the best treatment for your needs. After completing treatment, the provider will offer follow-up services as needed, which could include medication management and other ongoing services to support your overall wellness and quality of life.

Patients can expect to have 6-7 visits, however your provider may recommend more or fewer visit depending on your specific needs

What do we treat at ExpressCare Behavioral Health?
  • Substance Use Disorders
  • Anxiety
  • Depression
  • Stress
  • Burnout
  • Withdrawal
  • Other emotional distress

General Information

What Is ExpressCare?
  • ExpressCare is a service that allows you to receive virtual care from a NYC Health + Hospitals provider using a smartphone, tablet, or computer.
  • ExpressCare allows you to receive care for common physical, mental, emotional, and behavioral health issues that are not emergencies.
  • You can connect with doctors, psychiatrists, social workers, and addiction counselors from anywhere in New York.
  • Our team of highly experienced professionals have the clinical training to understand your health, provide a diagnosis and prescribe treatment and referrals if needed.
  • We provide care in over 200 languages, including American Sign Language, with in-screen interpretation services.
  • You can also visit one of our NYC Health and Hospitals locations to receive in-person care.
When is Virtual ExpressCare available?

Virtual ExpressCare is available 24 hours a day, seven days a week. You can also receive care at a NYC Health + Hospitals in-person center.

Who can use ExpressCare?

Anyone.  For Virtual ExpressCare, you must be in New York State at the time of the visit.

How does Virtual ExpressCare work?

ExpressCare is really easy to use and works best on fast and stable internet connections like Wi-Fi or LTE. Please make sure to have your video-enabled iPhone, iPad or Android device for these steps. We also need you to be in a safe and quiet indoor location before starting. ExpressCare works best on Safari, Chrome, and Edge.

  • Go to expresscare.nyc to launch a visit from your mobile device or computer and click the Talk to a Provider Now button.
  • When your browser asks for microphone and video permission, click ALLOW.
  • You will then see a NYC Health + Hospitals support hero who will help you register and can also help you get insurance or NYC Care and enroll in MyChart so you can manage your care from anywhere.
  • An ExpressCare provider will then treat you and coordinate next steps.
Are telehealth visits private and secure?

All ExpressCare telehealth visits take place over a secure line, and your privacy is assured.

How do I access my visit information?

A support hero can help you sign up for MyChart, NYC Health + Hospitals’ secure patient portal.  If you already have MyChart, you can sign-in to your account. MyChart allows you to:

  • Access information from your virtual or in-person visit
  • Review your medical records and notes from the provider visit
  • Refill your medication
  • Message your provider privately
  • Pay bills
  • Schedule follow-up appointments

To learn more about MyChart, visit https://epicmychart.nychhc.org/MyChart/

If I am waiting for an ExpressCare provider, do I have to wait in the internet browser window?

Yes. It is really important to wait in the waiting room in your browser.  Otherwise, ExpressCare may lose microphone and video permissions from your device and ExpressCare provider or staff will be unable to hear or see you.  If this happens, please wait for ExpressCare provider or staff to reconnect with you.  You should see a text message or email to enter a video visit or you may receive a phone call.

If I am disconnected from the provider or support hero, what should I do?

Please wait for ExpressCare provider or staff to reconnect with you.  They will send you a text message to reconnect and enter into a video visit.  If you do not click on this link, you will a phone call to the phone number of your choice.

Can I schedule the time of my visit when using virtual ExpressCare?

Yes. With Virtual ExpressCare, you can visit expresscare.nyc to pick a time that is most convenient for you to talk to a provider. After you pick your time, you will receive a follow-up email or text message on instructions on how to enter a waiting room and connect with an ExpressCare provider. If you need to re-schedule, please do so using the link in the same email or text message.

 

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