Powered by Translate

For more Information

631-EXP-Care (631-397-2273) 212-207-0034 212-207-0032

ExpressCare can now help you get abortion care and options counseling. We are here daily to help you with your health needs.

Urgent Medical and Behavioral Care,

Anytime, Anywhere,
by phone or video.

Talk to a Provider Now

Urgent Medical and Behavioral Care,

Anytime, Anywhere,
by phone or video.

Talk to a Provider Now

Abortion Options,

9am to 9pm,
7 days a week,
by phone or video.

Talk to a Provider Now

Sexual Health,

Anytime, Anywhere,
by phone or video.

Talk to a Provider Now

What is ExpressCare?

ExpressCare is a fast, easy way for patients to see a provider for common physical, mental, emotional, and behavioral health issues that are not emergencies.

Choose to see a provider now over video 24 hours a day, seven days a week. You must be in New York State at the time of your visit. You can also visit a NYC Health and Hospitals in-person center in your neighborhood. No appointment needed (see our locations below).

We speak your language. ExpressCare provides interpretation in over 200 languages.

Care doesn’t end with your visit. ExpressCare staff will work with your provider for any follow-up care. If you do not have a provider, we will help you find one who is right for you.

MyChart lets you access health records, refill medication and more.

Fast care for non-emergency health needs. 80 Net Promoter Score and 95% satisfaction to 100,000 patients annually
Board-certified emergency room, behavioral health, and abortion care providers
High-quality urgent care with medical, mental health and substance use services to meet your needs
Connections to services including lab testing and radiology at NYC Health + Hospitals in person centers
Medications sent to pharmacy of your choice
Interpretation in 200+ languages
Help with follow-up care
Immediate transfer to the ER if necessary

How It Works

Get started

Click Talk to a Provider Now to launch a visit from your device

Support hero at your service

Our NYC Health + Hospitals staff member will help you complete registration

Talk to a provider

Our ExpressCare provider will assess you and advise you on what to do next to get healthy

Peace of mind

If you need support services, your provider may invite other care team members to the visit

What We Treat

Medical conditions we treat

COVID-19
Cold symptoms (stuffy or runny nose, cough, or sneezing)
Flu symptoms (fever or aches)
Sinus infections
Sore throats
Allergies
Asthma
Minor cuts or burns
Minor pains, sprains or strains
Urinary tract infection
Upset stomach or diarrhea
Abortion Care
Other non-emergencies

Sexual health services:

Sexually Transmitted Diseases (STDs)
PrEP and PEP (HIV prevention medication)
More sexual health services

Services available at our in-person centers include:

COVID-19 care and treatment
Broken bones or stitches
Vaccinations and immunizations
Radiology (x-rays and ultrasound)
Lab testing
Travel health
Infusion medications

Behavioral Health conditions we treat

Substance Use Disorders
Anxiety
Depression
Stress
Burnout
Withdrawal
Other emotional distress

What ExpressCare does not treat

Medical:

Severe bleeding or burns
Head injuries
Severe uncontrolled pain
Poisoning
Severe Vomiting
Pregnancy Complications

Behavioral Health:

Thoughts of harming yourself or others
Violent, erratic, or aggressive behavior
Feeling like you have lost touch with reality

For emergencies, please call 911 or go to the nearest emergency
care location.

Affordable Care

NYC Health + Hospitals is committed to delivering high-quality health care to all New Yorkers, regardless of their income or immigration status.

ExpressCare accepts most insurance plans.

Accepted Insurance Plans
Paying for ExpressCare

Patients with insurance may need to pay a copay depending on their insurance coverage, including our affordable health plan, MetroPlus Health. Without insurance, you may qualify for an insurance option or NYC Care. Call 646-NYC-CARE or 646-692-2273 or click Speak to an Agent Now, below.

If patients cannot afford to pay or are uninsured, Virtual ExpressCare will provide care and connect patients to trained financial counselors who can help them enroll in health insurance coverage or financial assistance through NYC Care, Medicaid, and Medicare, with per visit fees as low as $0, depending on patients’ income and family size.

You can always talk to an ExpressCare provider from the comfort of your home. However, if you think you need to be seen in person, head to one of our neighborhood locations across New York City.

Speak to an Agent Now

Paying for ExpressCare

ExpressCare accepts most insurance plans. Patients with insurance may need to pay a copay depending on their insurance coverage. Without insurance, you may qualify for an insurance option or NYC Care.

Self-pay patients will be billed based on the following rate schedule:

Virtual Medical Urgent Care: $125 per visit

Virtual Sexual Health Urgent Care: $125 per visit

Virtual Behavioral Health Urgent Care:
Psychiatrist: $175 per visit
Clinical Social Worker: $125 per visit
Addiction Counselor: $125 per visit

Virtual Abortion Care & Options Counseling: $266 per visit

Accepted Insurance Plans

1199 SEIU

1199 SEIU Benefit and Pension Funds for Health and Human Service Employees;
1199 SEIU Greater New York Benefit Fund;
1199 SEIU National Benefit Fund for Home Care Employees

Aetna

HMO;
Indemnity;
POS;
EPO/PPO;
Medicare Advantage;
Liberty Dental (For Dental Services)

Affinity by Molina Healthcare

Medicaid Managed Care;
Child Health Plus;
Essential Plan 1; Essential Plan 2; Essential Plan 3; Essential Plan 4,
Affinity Enriched Health (HARP);
DentaQuest (For Dental Services)

Amida Care

Live Life Plus (Medicaid HIV SNP);
Healthplex (For Dental Services)

CenterLight

Program of All-Inclusive Care for the Elderly (PACE);
DentaQuest (For Dental Services)

Centers Plan for Healthy Living

Medicare Advantage Care;
DentaQuest (For Dental Services)

Cigna

Open Access Plus HMO;
Open Access Plus PPO;
*Behavioral Health – Not Covered*

Elderplan

D-SNP;
Medicaid Advantage Plus (MAP);
Medicare HMO

Emblem- GHI

CBP;
Network Access;
City of NY Health Benefits Program;
Carelon Health Options (formerly known as Beacon Health Options) [for behavioral health services]

Emblem- GHI Medicare

Medicare Choice PPO;
Carelon Health Options (formerly known as Beacon Health Options) [for behavioral health services];

Emblem- HIP

HMO;
Indemnity;
POS;
Carelon Health Options (formerly known as Beacon Health Options) [for behavioral health services];
Medicaid Managed Care;
Medicare Advantage (Medicare Choice PPO Network, VIP Prime Network, VIP Bold Network);
Enhanced Care Plus (HARP);
Millennium Network;
HealthPlex (for dental services only for government sponsored products);

Emblem- HIP Essential Plan

Essential Plan 1,
Essential Plan 2,
Essential Plan 3,
Essential Plan 4 (Enhanced Care Prime Network);
Carelon Health Options (formerly known as Beacon Health Options) [for behavioral health services];
HealthPlex (For Dental Services)

Empire Blue Cross Blue Shield (BCBS)

City of NY Health Benefits Program;
Blue Access
EPO;
PPO;
HMO;
POS;
Medicare Advantage;

Empire Blue Cross Blue Shield (BCBS) Health Plus

Medicaid Managed Care;
Child Health Plus;
Essential Plan 1;
Essential Plan 2;
Essential Plan 3;
Essential Plan 4;
Empire Health and Recovery Plan (HARP);
Gatekeeper (Formerly – Pathway Enhanced);
Medicaid Advantage Plan (MAP);
Pathway Priority;
Liberty Dental (For Dental Services)

Fidelis Care

Medicaid Managed Care;
Child Health Plus;
Essential Plan 1;
Essential Plan 2;
Essential Plan 3;
Essential Plan 4;
HealthierLife (HARP)
Medicare Advantage Flex (HMO POS);
Medicare Advantage without Rx (HMO POS);
Medicare Advantage $0 Premium (HMO);
Dual Advantage Flex (HMO SNP);
Dual Advantage (HMO SNP);
Medicaid Advantage Plus (HMO SNP);
Long Term Care Advantage (HMO SNP);
Metal-Level products;
DentaQuest (For Dental Services)

Healthfirst

Medicaid Managed Care;
Child Health Plus;
Essential Plan 3;
Essential Plan 4;
Personal Wellness Plan (HARP)
Life Improvement Plan (HMO SNP);
CompleteCare (HMO SNP);
Increased Benefits Plan (HMO);
65 Plus Plan (HMO);
Coordinated Benefits Plan (HMO);
DentaQuest (For Dental Services)

Healthfirst Commercial

Healthfirst Pro EPO;
Healthfirst Pro Plus EPO;
Essential Plan 1;
Essential Plan 2;
Platinum Leaf Premier;
Gold Leaf Premier;
Silver Leaf Premier;
Bronze Leaf Premier;
Platinum Leaf;
Gold Leaf;
Silver Leaf;
Bronze Leaf;
DentaQuest (For Dental Services)

MagnaCare

Direct Plus;
Commercial PPO;
HealthPlex (For Dental Services)

Medicaid of New York

(Fee For Service)

Medicare

(Fee For Service)

MetroPlus

MetroPlus Medicaid;
MetroPlus Child Health Plus;
MetroPlus Enhanced (HARP);
MetroPlus Partnership in Care;
MetroPlus Essential Plan 1;
MetroPlus Essential Plan 2;
MetroPlus Essential Plan 3;
MetroPlus Essential Plan 4;
MedPlus, BronzePlus, SilverPlus, GoldPlus, PlatinumPlus;
MetroPlus Medicare Advantage Plan;
MetroPlus Medicare Platinum Plan;
Carelon Health Options (formerly known as Beacon Health Options) [for behavioral health services];
MetroPlus Gold;
MetroPlus Gold Care 1;
MetroPlus Gold Care 2;
DentaQuest (For Dental Services);

Multiplan

PPO

Oscar

Qualified Health Plans;
Small Group Plans

Senior Whole Health

Medicaid Dual Advantage;
DentaQuest (For Dental Services)

United Healthcare

HMO;
Indemnity;
POS;
PPO;
Charter;
Choice;
Core;
Compass;
AARP MedicareComplete Essential (HMO);
AARP MedicareComplete Plan 1 (HMO);
AARP MedicareComplete Plan 2 (HMO);
Optum United Behavioral Health (for behavioral health services)

United Healthcare – Oxford

Freedom;
Liberty;
SHOP Exchange;
EPO;
Metro;
Medicare Advantage Mosaic;
Optum United Behavioral Health (for behavioral health services)

United Healthcare Community Plan

Medicaid Managed Care;
Child Health Plus;
Wellness4Me (HARP);
Essential Plan 1;
Essential Plan 2;
Essential Plan 3;
Essential Plan 4;
Medicare Dual Complete;
Optum United Behavioral Health (for behavioral health services)

Veteran Affairs Community Care Network

Government;
OptumServe (For Dental Services) (Formerly [LHI] Logistics Health Inc)

VillageCareMAX

Medicare Health Advantage;
Medicare Total Advantage
Liberty Dental (For Dental Services)

WellCare

Medicare Advantage;
DentaQuest (For Dental Services)