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ExpressCare can help you get COVID-19 therapeutics today. We’re here 24/7 to help you with your health needs.

Urgent Medical and Behavioral Care,

Anytime, Anywhere,
by phone or video.

Talk to a Provider Now See Our List of Locations

Urgent Medical and Behavioral Care,

Anytime, Anywhere,
by phone or video.

Talk to a Provider Now See Our List of Locations

Sexual Health,

Expert Care,
by phone or video.

Talk to a Provider Now

See Our List of Locations

What is ExpressCare?

ExpressCare is a fast, easy way for patients to see a provider for common physical, mental, emotional, and behavioral health issues that are not emergencies.

Choose to see a provider now over video 24 hours a day, seven days a week. You must be in New York State at the time of your visit. You can also visit a NYC Health and Hospitals in-person center in your neighborhood. No appointment needed (see our locations below).

We speak your language. ExpressCare provides interpretation in over 200 languages.

Care doesn’t end with your visit. ExpressCare staff will work with your provider for any follow-up care. If you do not have a provider, we will help you find one who is right for you.

MyChart lets you access health records, refill medication and more.

Fast care for non-emergency health needs. 95% satisfaction over 50,000 patients
Board-certified emergency room and behavioral health providers
High-quality urgent care with medical, mental health and substance use services to meet your needs
Connections to services including lab testing and radiology at NYC Health + Hospitals in person centers
Medications sent to pharmacy of your choice
Interpretation in 200+ languages
Help with follow-up care
Immediate transfer to the ER if necessary

How It Works

Get started

Click Talk to a Provider Now to launch a visit from your device

Support hero at your service

Our NYC Health + Hospitals staff member will help you complete registration

Talk to a provider

Our ExpressCare provider will assess you and advise you on what to do next to get healthy

Peace of mind

If you need support services, your provider may invite other care team members to the visit

What We Treat

Medical conditions we treat

COVID-19
Cold symptoms (stuffy or runny nose, cough, or sneezing)
Flu symptoms (fever or aches)
Sinus infections
Sore throats
Allergies
Asthma
Minor cuts or burns
Minor pains, sprains or strains
Urinary tract infection
Upset stomach or diarrhea
Other non-emergencies

Sexual health services:

Sexually Transmitted Diseases (STDs)
PrEP and PEP (HIV prevention medication)
More sexual health services

Services available at our in-person centers include:

COVID-19 care and treatment
Broken bones or stitches
Vaccinations and immunizations
Radiology (x-rays and ultrasound)
Lab testing
Travel health
Infusion medications

Behavioral Health conditions we treat

Substance Use Disorders
Anxiety
Depression
Stress
Burnout
Withdrawal
Other emotional distress

What ExpressCare does not treat

Medical:

Severe bleeding or burns
Head injuries
Severe uncontrolled pain
Poisoning
Severe Vomiting
Pregnancy Complications

Behavioral Health:

Thoughts of harming yourself or others
Violent, erratic, or aggressive behavior
Feeling like you have lost touch with reality

For emergencies, please call 911 or go to the nearest emergency
care location.

Affordable Care

NYC Health + Hospitals is committed to delivering high-quality health care to all New Yorkers, regardless of their income or immigration status.

ExpressCare accepts most insurance plans.

Available Insurance Plans
Paying for ExpressCare

With insurance, you will have to pay a co-pay amount based on your plan. Without insurance, you may qualify for an insurance option or NYC Care. As a self-pay patient, you will pay $125 for medical urgent care, $125 for behavioral health when you visit with a behavioral health professional, or $175 for behavioral health when you visit with a psychiatrist.

If you are uninsured, our financial counselors can help you enroll in our affordable health plan, MetroPlus Health.

If you are ineligible or cannot afford insurance, you may qualify for NYC Care. Call 646-NYC-CARE or 646-692-2273 or click Speak to an Agent Now, below.

You can always talk to an ExpressCare provider from the comfort of your home. However, if you think you need to be seen in person, head to one of our neighborhood ExpressCare locations across New York City.

Speak to an Agent Now

Paying for ExpressCare

ExpressCare accepts most insurance plans. With insurance, you will have to pay a co-pay amount based on your plan. Without insurance, you may qualify for an insurance option or NYC Care. Self-pay patients will be billed based on the following rates:

Virtual Medical Urgent Care

$125 per visit

Virtual Behavioral Health Urgent Care

Psychiatrist: $175 per visit
Clinical Social Worker: $125 per visit
Addiction Counselor: $125 per visit

Available Insurance Plans

1199 SEIU

1199SEIU Benefit and Pension Funds for Health and Human Service Employees
1199SEIU Greater New York Benefit Fund
1199SEIU National Benefit Fund for Home Care Employees

Aetna

HMO
Indemnity
POS
EPO/PPO
Medicare Advantage

Affinity Health Plan

DentaQuest (for dental services)
Medicaid Managed Care
Child Health Plus
Essential Plan 1
Essential Plan 2
Essential Plan 3
Essential Plan 4, Affinity Enriched Health

Amida Care

Live Life Plus (Medicaid HIV SNP)
Healthplex (For Dental Services)

CenterLight

Program of All-Inclusive Care for the Elderly (PACE)
Healthplex (For Dental Services)

Centers Plan for Healthy Living

Medicare Advantage Care

Elderplan

Elderplan Plus Long-Term Care (HMO-SNP)

Emblem – GHI

CBP
Network Access
City of NY Health Benefits Program
Beacon Health Options (for behavioral health services)

Emblem – HIP

HMO
Indemnity
POS
NY Metro Network
Beacon Health Options (for behavioral health services)
Medicaid Managed Care
Medicare Advantage (Essential Network, VIP Prime Network)
Enhanced Care Plus (HARP)
DentaQuest (for dental services only for government sponsored products)
Millennium Network

Emblem- GHI Medicare

Medicare Choice PPO
Beacon Health Options (for behavioral health services)

Emblem- HIP Essential Plan

Essential Plan 1,
Essential Plan 2, Essential Plan 3, Essential Plan 4 (Enhanced Care Prime Network)
DentaQuest (for dental services)
Beacon Health Options (for behavioral health services)

Empire Blue Cross Blue Shield (BCBS)

City of NY Health Benefits Program
Blue Access EPO
PPO
HMO
POS
Medicare Advantage

Empire Blue Cross Blue Shield (BCBS) Health Plus

Medicaid Managed Care
Child Health Plus
Essential Plan 1
Essential Plan 2
Essential Plan 3
Essential Plan 4
Empire Health and Recovery Plan (HARP) Gatekeeper (Formerly – Pathway Enhanced)
Medicaid Advantage Plan (MAP) Pathway Priority

Fidelis

Medicaid Managed Care
Child Health Plus
Essential Plan 1
Essential Plan 2
Essential Plan 3
Essential Plan 4
HealthierLife
Medicare Advantage Flex (HMO POS)
Medicare Advantage without Rx (HMO POS)
Medicare Advantage $0 Premium (HMO)
Dual Advantage Flex (HMO SNP)
Dual Advantage (HMO SNP)
Medicaid Advantage Plus (HMO SNP)
Long Term Care Advantage (HMO SNP)

Hamaspik

Hamaspik Medicare Choice
Hamaspik Medicare Select

Healthfirst

Medicaid Managed Care
Child Health Plus
Essential Plan 3
Essential Plan 4
Personal Wellness Plan
Life Improvement Plan (HMO SNP)
CompleteCare (HMO SNP)
Increased Benefits Plan (HMO)
65 Plus Plan (HMO)
Coordinated Benefits Plan (HMO)
DentaQuest (for dental services)

Healthfirst Commercial

Healthfirst Pro EPO
Healthfirst Pro Plus EPO
Essential Plan 1
Essential Plan 2
Platinum Leaf Premier
Gold Leaf Premier
Silver Leaf Premier
Bronze Leaf Premier
Platinum Leaf
Gold Leaf
Silver Leaf
Bronze Leaf
DentaQuest (for dental services)

MagnaCare

Direct Plus
Commercial PPO

Medicaid of New York

(Fee For Service)

Medicare

(Fee For Service)

MetroPlus

MetroPlus Medicaid
MetroPlus Child Health Plus
MetroPlus Enhanced (HARP)
MetroPlus Partnership in Care
MetroPlus Essential Plan 1
MetroPlus Essential Plan 2
MetroPlus Essential Plan 3
MetroPlus Essential Plan 4
MedPlus, BronzePlus, SilverPlus, GoldPlus, PlatinumPlus
MetroPlus Medicare Advantage Plan
MetroPlus Medicare Platinum Plan
Beacon Health Strategies (for behavioral health services)
MetroPlus Gold
MetroPlus Gold Care 1
MetroPlus Gold Care 2
Healthplex (For Dental Services)