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ExpressCare can now help you get abortion care and options counseling. We are here daily to help you with your health needs.

COVID close

Urgent Medical and Behavioral Care,

Anytime, Anywhere,
by phone or video.

Urgent Medical and Behavioral Care,

Anytime, Anywhere,
by phone or video.

Loving Couple

Sexual Health,

Expert Care,
by phone or video.

What is ExpressCare?

ExpressCare is a fast, easy way for patients to see a provider for common physical, mental, emotional, and behavioral health issues that are not emergencies. This service is provided by NYC Health + Hospitals / ExpressCare and accepts most insurance plans.

ExpressCare is available anytime 24/7 – from anywhere in New York – and in your language.  You can connect now with a board-certified or licensed provider, including Emergency medicine trained medical doctors and psychiatrists, Social Workers, and Addiction Counselors. ExpressCare provides interpretation in over 200 languages. No appointments needed!

Our providers can access your health history, order lab testing, write prescriptions, and coordinate your follow-up with primary and specialty care and other services that you may need. Care doesn’t end with your visit. ExpressCare will work with your provider for any follow-up care. If you do not have a provider, we will help you find one who is right for you.

NYC Health + Hospitals is committed to delivering high-quality physical health care and behavioral health care to all New Yorkers, regardless of their income or immigration status. With insurance, you will have to pay a co-pay basis amount based on your plan. As a self-pay patient, you will pay $125 for medical urgent care, $125 for behavioral health when you visit with a behavioral health professional, or $175 for behavioral health when you visit with a psychiatrist.

If you are uninsured, our financial counselors can help you enroll in our affordable health plan, MetroPlus Health. If you are ineligible or cannot afford insurance, you may qualify for NYC Care.

  • Fast care for non-emergency health needs. 95% satisfaction over 35,000 patients
  • Board-certified emergency room and behavioral health providers
  • High-quality urgent care with medical, mental health and substance use services to meet your needs
  • Connections to services, including lab testing and radiology at NYC Health + Hospitals in-person centers
  • Medications sent to the pharmacy of your choice
  • Interpretation in 200+ languages
  • Help with follow-up care
  • Immediate transfer to the ER if necessary

How ExpressCare Works

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Click Talk to a provider or Reserve my spot to launch a visit from your device*

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2

A Support Hero will help you complete registration and get ready to speak to a provider

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3

A provider will assess you and advise you on what to do next to get healthy and onto your road to recovery

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If you need support services, your provider may invite other care team members to the visit

Play

* A video-enabled phone, tablet, or computer with an internet connection and microphone is required. Safari, Chrome, and Edge are supported browsers. No apps or downloads needed.

How ExpressCare Works

slider-img1
1

Click Talk to a provider or Reserve my spot to launch a visit from your device*

slider-img1
2

A Support Hero will help you complete registration and get ready to speak to a provider

slider-img1
3

A provider will assess you and advise you on what to do next to get healthy and onto your road to recovery

slider-img1
4

If you need support services, your provider may invite other care team members to the visit

Play

* A video-enabled phone, tablet, or computer with an internet connection and microphone is required. Safari, Chrome, and Edge are supported browsers. No apps or downloads needed.

What We Treat

Medical conditions we treat

  • COVID-19
  • Cold symptoms (stuffy or runny nose, cough, or sneezing)
  • Flu symptoms (fever or aches)
  • Sinus infections
  • Sore throats
  • Allergies
  • Asthma
  • Minor cuts or burns
  • Minor pains, sprains or strains
  • Urinary tract infection
  • Upset stomach or diarrhea
  • Other non-emergencies
Sexual health services:
Services available at our in-person centers include:
  • COVID-19 care and treatment
  • Broken bones or stitches
  • Vaccinations and immunizations
  • Radiology (x-rays and ultrasound)
  • Lab testing
  • Travel health
  • Infusion medications

Behavioral Health conditions we treat

  • Substance Use Disorders
  • Anxiety
  • Depression
  • Stress
  • Burnout
  • Withdrawal
  • Other emotional distress

What ExpressCare does not treat

Medical:
  • Severe bleeding or burns
  • Head injuries
  • Severe uncontrolled pain
  • Poisoning
  • Severe Vomiting
  • Pregnancy Complications
Behavioral Health:
  • Thoughts of harming yourself or others
  • Violent, erratic, or aggressive behavior
  • Feeling like you have lost touch with reality

For emergencies, please call 911 or go to the nearest emergency
care location.

Managing Your Personal Health Record

NYC Health + Hospitals uses MyChart to help you manage your personal health record online, anytime. After your visit, you can access your medical record portal through the MyChart mobile app or website to:

  • Book appointments with your primary care provider, Women’s Health provider and specialty providers
  • Get medication refills
  • View your lab results and visit notes
  • Message your primary care provider and health care team
  • Providers can message you about your health care

Access MyChartSign Up


Ask one of our agents to help set up your MyChart account:

Affordable Care
Insurance Plans

Save My Spot

Select a time

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